Yes most goods are insured by us when we pick them up. There are a few exceptions such as Jewelry, Cash, White goods, Antiques/Works of art. Live creatures. If your goods are unusually valuable we may need to extend our cover it's important to let us know when booking. If you are in doubt ask our customer services team when booking.
Yes, After the office is closed, which is around 6:00pm week days. All the courier booking phone lines are diverted to the on-call customer services staff. They will be happy to help you with your inquiry.
We look after your goods just the same as you would. The driver who collects your consignment keeps it in his vehicle. He takes it personally to the delivery address. We don't play "pass the parcel" like some couriers do.
Is there a size or weight limit to my consignment?
When you book your delivery it is important to tell our customer services staff exactly what size and weight you wish us to carry. We will then be able to send the correct sized vehicle for the job. There is a limit in size and weight for each vehicle, our staff will advise you at the time of booking.
Your best option is to contact your local branch before you phone the head office accounts department and explain the nature of the query. They can usually deal with most queries. Any Credits Notes are originated from the branch and sent to the head office for processing.
It is our policy to inform you of any major delays i.e. due to accidents, breakdowns etc. We have over 25 years of experience in the courier industry. Over this time we have probably learned to deal with most things which could go wrong and have stand by solutions on hand. That is one of the reasons you need to choose a reputable courier and not a one man band. Remember you get what you pay for.
Unlike other shopping cart software, Our Shopping cart websites are compliant with all PCI data security standards. And unlike PayPal, Our shopping cart website comes fully integrated with a secure payment system, which features the only checkout page that automatically mirrors your own store´s look and feel.